How culture leads to quality?
Time & Location
About The Event
Quality is a state of covered expectations. And expectations vary depending on the experience which is a collection of processed data or output through a customized model.
Once each output and its flow is formed, it is cached and serves as a test itself. That way, we run the cached tests on simply anything that aims to cover the equivalent needs. The more tests we have, the more we know what our expectation is in details.
This arsenal of tests drives the quality challenge for every aspects of our lives.
In business, efficiency and effectiveness are two important factors. But how is quality supposed to be assessed? How metrics should be defined under what circumstances? What does culture have to do with that? This presentation's focus is about finding answers and solutions to those questions...
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